Shopping FAQ

FAQs: Frequently Asked Questions

 

What should I do if I want to add or remove the items in the cart?

Select the shopping cart on the top right of the page. You will be able to view all the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the “x” button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the “Qty” column.

 

What is PayPal?

PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at amazingworldwideshop.com to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). AmazingWorldwideShop cannot see your card number as it is securely encrypted through PayPal’s server. This limits the risk of unauthorized use and access.

 

How do I change my shipping address?

In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department at https://amazingworldwideshop.com/contact/ as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

 

How do I know if my payment has been received?

Once your payment has been received, we will send you a notification email to inform you about the order.

 

How do I know if my items have been shipped or not?

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account.

 

How do I track my order?

Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.

 

Why is my tracking number invalid?

The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.
The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.
If Customs duties are incurred, who is responsible for them?

Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer’s responsibility to clear customs and pay the relevant Customs duties. AmazingWorldwideShop do not add taxes, VAT, duty, or any other hidden charges.

 

If my items are detained by Customs, who is responsible for clearance of the items?
If the items are detained by Customs, the buyer is responsible for clearance of the items.

 

What if my parcel is seized by Customs?

If your items cannot be cleared through Customs, you will need to provide us with a letter authorized by Customs clearly stating why they seized it. You will then apply for a partial refund.

 

If a large order is delivered from China to my country, will Customs inspect my order?

Yes, this is possible. We suggest you can divide your orders into several smaller packages, which can then be shipped on different days to avoid possible seizure.

 

Does the product price include the shipping price?
The product price is all included, vat and shipping price. The online ordering system will generate a total rate with shipping and delivery included in your order.

 

When will I receive my items after I place an order?
The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.